Frequently Asked Questions
Do you offer home delivery?
Yes, we deliver island wide. Delivery charges and timeframes depend on your location.
What is your return/exchange policy?
We accept returns/exchanges within 14 days, provided the product is unused and in its original packaging. Opened items are subject to certain exceptions.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email or SMS.
I had an allergic reaction to a product. What should I do?
We're very sorry to hear that! Please stop using the product immediately and consult a dermatologist. You can also contact us for a refund or exchange, depending on our policy.
Do you ship internationally?
Currently, we ship only to Sri Lanka. Contact us for specific details regarding your location.
I received the wrong product. What should I do?
We apologize for the inconvenience! Please contact us immediately, and we’ll resolve the issue promptly.
Where is your store located?
We currently don't have a physical address. please proceed to make your purchase through our website.
Are gift cards available?
Yes, we offer gift cards in various prices, perfect for any occasion.