Shipping Policy

At Cosmetic Cove, we strive to ensure that your beauty essentials are delivered promptly and in perfect condition. Below is our comprehensive shipping policy:

1. Shipping Locations

  • Domestic Shipping: Available within Sri Lanka.
  • International Shipping: We ship to select international locations. Please check our list of eligible countries during checkout.

2. Processing Times

  • Orders are processed within 1-2 business days of purchase.
  • Orders placed during weekends and public holidays will be processed on the next business day.

3. Shipping Options and Delivery Times

  • Standard Shipping: 3-7 business days (Domestic)
  • Express Shipping: 1-3 business days (Domestic)
  • International Shipping: 7-21 business days depending on location
  • Delivery times are estimates and may vary based on external factors such as customs clearance or unforeseen delays.

4. Shipping Costs

  • Domestic Shipping Rates:
    • Free for orders above Rs 10,000.
    • Flat rate of 400 for orders below this threshold.
  • International Shipping Rates:
    • Calculated at checkout based on destination and package weight.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery status.

6. Order Issues

  • If your package is delayed, lost, or damaged during transit, please contact our customer support at support@cosmeticcove.lk.
  • Claims for missing or damaged items must be made within 7 days of delivery.

7. Customs, Duties, and Taxes (International Orders)

  • Cosmetic Cove is not responsible for any customs fees, duties, or taxes applied to your shipment. These are the responsibility of the recipient.

8. Shipping Restrictions

  • Certain products may not be eligible for international shipping due to local regulations or restrictions.
  • We do not ship to P.O. boxes or military addresses at this time.

9. Changes to the Shipping Address

  • Address changes must be made within 24 hours of placing the order by contacting our support team.

10. Returns and Refunds

For information on returns and refunds, please review our Return Policy.

We are committed to making your shopping experience seamless and enjoyable. If you have any further questions about our shipping policy, feel free to contact us at support@cosmeticcove.lk.

Thank you for choosing Cosmetic Cove! 🌸